TourgenzTourgenzStart with a topic below, or follow the walkthrough if this is your first booking. Anything not covered here goes to our team on the support page.
How to send an offer, the lowest we can take on a listing, how many times each side can come back with a new number, and what a yes means.
How it worksTrack a booking from requested through confirmed to completed, and what to do to change one.
My bookingsWhat it can build, what it deliberately won't do, and how to save a plan as a trip.
Open the plannerTop up your balance, see what is set aside for a booking, and ask for money back.
Open my walletSearch a destination, fly to it, see its real boundary, and open what's available there.
Open the globeSave destinations while browsing and find them again on your trips page.
My tripsUpdate your details, review your history, and manage what you've booked.
My profileEmergency numbers, mountain travel guidance, and how to avoid paying the wrong person.
Safety guideThe whole flow, from no account to a confirmed price.
Browsing is open, but saving, offering and booking need an account. It takes an email address and a password. Booking also needs money in your wallet, because the amount is set aside from your balance the moment you ask.
Search a destination on the globe, pick the areas you want, and see the stays, food, guides and transport that sit in them.
Build your trip first. Then on the booking step, enter what you will pay for each pick along with your dates and party size, and send it. The suggested price is a starting point, not the final word.
The host says yes, says no, or comes back with a different price. You can answer with a new number of your own, a few times each way.
Once accepted, the booking appears with the agreed price. Follow its status there. The amount is set aside from your wallet balance and goes to the business once they confirm.