TourgenzTourgenzPick the route that matches what you need and you'll reach the right people first time. If you have an account, the in app form is the fastest way to reach us.
Ask us in the app
Your question arrives with your trips attached and the answer comes back on your own support page, so nothing depends on an inbox. It is the fastest route for anything about a booking, an offer or your account.
Open supportExisting bookings, offers, your balance, login trouble. Quote your booking reference if you have one.
support@tourgenz.comHotels, restaurants, guides and transport companies who would like to be on Tourgenz.
partners@tourgenz.comA page with wrong details, a destination we've placed badly on the map, or a feature you want.
hello@tourgenz.comReport a place, a review, or anyone asking you to pay outside the platform. Read in priority order.
safety@tourgenz.comA lot of questions have a faster answer than an email round-trip. The help center covers bookings, offers and accounts step by step, and the FAQ answers the common ones directly. If you do email us about a booking, include the reference and the destination, because it saves an exchange.